Playtech Privacy Policy — Our Commitment to Protecting Your Data
Your privacy is our priority. This document transparently explains how playtech collects, uses, and protects the personal information of users in Malaysia.
Updated: 2026. Applicable to all playtech platform users in Malaysia.
1. Information We Collect
When you register and use the playtech platform, we collect several categories of information to ensure the services we offer run smoothly, securely, and are relevant to you.
Account Information
This includes your full name, email address, phone number, date of birth, and any other information you provide during registration. This information is used to verify your identity and enable secure access to your account.
Payment Information in MYR
We collect transaction-related information in RM, including bank name, partial account number (not the full number), and deposit and withdrawal history. Full card or bank account details are not stored directly by playtech — all processing is handled through a secure payment gateway.
Device and Browser Information
We record device type, operating system, browser version, IP address, general location (state/region), and other technical data when you access the platform. This helps us detect suspicious login attempts and optimise the display for your device.
Usage Data
In-platform activity records — such as games played, bets placed, session duration, and preference settings — are collected for internal analytics and service improvement. This data is not shared with external parties in any form that could identify an individual.
- Name, email, phone number, date of birth
- Transaction information in MYR
- Device type, browser, and IP address
- Usage data and activity history
- Cookie and session tracking information
- Language preferences and account settings
2. How Your Information Is Used
Account information is used to verify your identity at login, prevent unauthorised access, and detect any suspicious activity on your account in real time.
Payment data is used solely to process deposits and withdrawals in MYR, verify bank account ownership, and comply with legal requirements relating to financial transactions.
Usage data helps the playtech team understand how users interact with the platform, identify technical issues, and plan product improvements that benefit all Malaysian users.
Email and phone number are used to send important notifications such as transaction confirmations, security alerts, and policy updates. This information is not used for marketing purposes without your consent.
We retain certain records to meet applicable legal compliance requirements in Malaysia, including those related to anti-money laundering and digital consumer protection.
Account information and transaction history are accessed by the playtech support team solely when needed to resolve a complaint or inquiry you have raised directly with us.
3. Use of Cookies and Session Tracking
Cookies are small text files stored on your device when you visit the playtech platform. We use cookies for several important purposes that ensure a smooth and secure user experience.
Session Cookies used to maintain your login status throughout a session. Without these cookies, you would need to log in again each time you navigate between pages on the platform.
Preference Cookies stores your preferences such as language selection and display settings, so you do not need to reconfigure them each time you return to the platform.
Analytics Cookies collects anonymous data on how users navigate the platform — pages visited, time spent, and browsing patterns. This data helps us improve the platform's design and functionality over time.
You can manage cookie settings through your browser. However, disabling session cookies may affect the login function and your overall experience on the platform.
4. Data Storage, Security and Information Sharing
Playtech uses SSL (Secure Socket Layer) encryption for all communication between your device and our servers. Passwords are stored in hashed form and cannot be decrypted. Access to the user database is restricted to staff who require it to carry out their responsibilities.
Our servers are protected by firewalls, intrusion detection systems, and continuous security monitoring. We also conduct regular security reviews to identify and address any system vulnerabilities.
Playtech does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers for processing MYR transactions
- Relevant authorities where required under Malaysian law
- Technical service providers who assist with platform operations under strict confidentiality agreements
- In the event of a business merger or acquisition, with prior notice given to users
5. User Rights and How to Exercise Them
As a playtech platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
- Right to Rectification
- If any of your information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team. We will update your records promptly.
- Right to Erasure
- You may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law. Transaction data may need to be retained for a specified period in accordance with applicable financial regulations.
- Right to Object
- You may object to the use of your data for certain purposes, such as non-essential analytics, by contacting us. We will honour your request to the extent permitted by law.
Contact the playtech support team for any requests related to your data rights:
Email: [email protected]
Please include your account number and the type of request for faster processing.
6. Policy Changes and Contact Us
Playtech reserves the right to update or amend this privacy policy from time to time to reflect changes in our data practices, applicable legal requirements, or platform improvements. The latest version of this policy will always be displayed on this page, along with the most recent update date.
When significant changes are made to this policy, we will notify active users via their registered email or through in-platform notifications. Continued use of the playtech platform after such notice is considered acceptance of the updated policy.
We encourage users to review this page regularly to stay informed about how we manage their personal data. Any privacy-related queries or concerns can be directed to our support team. We are committed to responding to privacy enquiries within a reasonable timeframe and ensuring every playtech user feels comfortable and protected.